Frequently Asked Questions
GENERAL QUESTIONS
What is your return policy?
We want you to love your purchase. If you’re not completely satisfied, you may return unworn, undamaged items within 30 days of delivery for a full refund or exchange. Final sale items are not eligible for returns or exchanges.
How do I make a return?
To initiate a return, visit our Returns Center at maledressshoes.com/returns. Follow the instructions, and once your return is processed, you’ll receive a refund to your original payment method.
Do you offer exchanges?
Yes! If you’d like a different size or color, start a return and place a new order for the item you’d prefer.
How long does it take to process a return?
Once we receive your return, please allow 3-5 business days for processing. Refunds may take additional time to appear in your account.
SHIPPING QUESTIONS
What shipping options do you offer?
We offer standard and expedited shipping. Delivery times vary based on your location and shipping method selected.
Do you ship internationally?
Yes! We ship to select countries. Shipping costs and delivery times vary depending on the destination.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your package directly through the carrier’s website.
PRODUCT QUESTIONS
Are your shoes true to size?
Our shoes are designed to fit true to size. For specific sizing recommendations, check our Size Guide at maledressshoes.com/size-guide.
How do I care for my shoes?
We recommend using a soft brush or damp cloth to clean your shoes. Avoid harsh chemicals or excessive water exposure.
Do you offer wide sizes?
Currently, we offer standard widths, but our designs accommodate various foot shapes comfortably.
ORDERS & PAYMENT
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Can I modify or cancel my order?
If your order hasn’t shipped, contact us immediately. Once shipped, modifications or cancellations cannot be processed.
Do you offer gift cards?
Yes! Gift cards are available for purchase and can be redeemed at maledressshoes.com.
OTHER QUESTIONS
Do you have a loyalty program?
Yes! Join our loyalty program to earn points on purchases, unlock exclusive rewards, and enjoy member benefits.
How can I contact customer service?
For assistance, visit our Help Center at maledressshoes.com/help.
Where are your products made?
Our products are crafted with premium materials and designed for durability and style.
Do you offer corporate or bulk discounts?
Yes! For inquiries, please reach out through our Help Center.
Can I pre-order items?
Pre-orders may be available for select styles. Check our New Arrivals section for updates.
For any additional questions, feel free to explore our Help Center at maledressshoes.com/help.